Have you ever had such an amazing customer service experience that it completely changed your mood for the rest of the day?
I work in retail, and one of the many departments I'm thrown into daily is Customer Service. I'm the type of person who aim's to please, and I always try to go out of my way to do whatever I can for an unhappy customer. I also see daily that not everyone is on the same page, or has the same attitude that I do. That's why I'm completely delighted when I see a whole company that does the same. The WHOLE COMPANY, guys!
Let me fill you in on all the details:
Shoedazzle is a monthly shoe club that puts out new shoes on the first of the month and gives you a customized showroom based on a quick survey you fill out when you join. Each pair is $39.99 and they also offer purses and jewelry sets for the same price. Every Tuesday and Thursday they have a special item for about 36 hours called a 'Dazzle Deal' (also $39.99) that can range from clothing, luggage, jewelry boxes - you name it! Now that we're in December, they also offer the Holiday Shop with plenty of goodies to pick from to treat yourself or those special people in your life. Shipping is free in the U.S., as are returns.
I work in retail, and one of the many departments I'm thrown into daily is Customer Service. I'm the type of person who aim's to please, and I always try to go out of my way to do whatever I can for an unhappy customer. I also see daily that not everyone is on the same page, or has the same attitude that I do. That's why I'm completely delighted when I see a whole company that does the same. The WHOLE COMPANY, guys!
Let me fill you in on all the details:
Shoedazzle is a monthly shoe club that puts out new shoes on the first of the month and gives you a customized showroom based on a quick survey you fill out when you join. Each pair is $39.99 and they also offer purses and jewelry sets for the same price. Every Tuesday and Thursday they have a special item for about 36 hours called a 'Dazzle Deal' (also $39.99) that can range from clothing, luggage, jewelry boxes - you name it! Now that we're in December, they also offer the Holiday Shop with plenty of goodies to pick from to treat yourself or those special people in your life. Shipping is free in the U.S., as are returns.

Before you start raising your eyebrow in disbelief, let me assure you that this is definitely not a scam. I had the same assumptions before signing up. Fortunately, you do not have to enter your card information as soon as you sign up, so you can browse around and get a feel for what items you like most. I stalked the site for months before placing an order! Once you make your first purchase, your card info IS stored, but you have the option to skip the month before the 5th so that you don't get charged. (A great tip from the ladies of the Shoe Dazzle facebook page - set a reminder on your cell phone so you don't forget!) If you do forget to skip, you get charged and receive a credit that is good for any one item on the site. It's a win-win situation, and you're not losing out on your hard-earned cash either way.
The showroom is posted every first of the month at 12am PST. So for us east coast ladies, that is approximately 3am. It includes shoe, jewelry and purse selections hand-picked for you based on the survey you fill out when you sign up. Don't see anything you like? No worries! There's options above each category to request alternates for the month. All you have to do is fill out a few questions about what kind of shoes you're looking for, and voila! New showroom in 24 hours. Or, if you'd like, you can head on over to the Shoedazzle facebook page and request certain types of shoes or specific shoes that you'd like to see. The Dazzlers (SD's customer service) are on the page during the day to help you out with any issues you may have. They are seriously an amazing group of people, and I'll get into that in a second.

The shoes range in heel height and style, and there's always something for everyone. The sizes range from 5.5 to 11, and I find that going up a half size always works for me. (I normally wear and 8.5 - I go up to a 9 in SD and I'm good to go!) I agree that it's scary at first ordering shoes online - what if they don't fit? However, included in your box is a label - just in case - which enables you to return the shoes free of charge. You can call Shoedazzle directly about your return, and if the style you want is still in stock, they will be able to ship them out to you. If not, you'll receive a credit for another great pair of shoes. If a shoe is sold out on the website, you can add yourself to the waitlist to be notified when it comes back into stock. Although if you really, realllllly need the specific shoe, the Dazzlers encourage you to call them so that they can check the real time inventory for you. How great is that?
If you're low on cash but want to save the page for a specific shoe to buy at a later time, Shoedazzle offers a 'Favorites' option - just click the little heart next to the name of the shoe and it will be automatically added into your favorites so you can go back and browse them later. If your friends also have SD accounts, you can link your account to facebook which will enable you to browse their showrooms as well.
For every item you purchase, you receive 100 'Style Points'. Once you get 1000 of these points, you get a credit - which basically means a free pair of shoes, bag, or jewelry set of your choice. I think this is an awesome incentive and a nice reward for the loyal customers. Being able to pick your own "prize" makes it so much better. The shipping is fast and a tracking number is provided as soon as the item ships - you can check the status of your order at all times under the My Account - My Orders tab. For me, in New Jersey, shipping takes anywhere from 5-6 days, but I've heard that the lucky ladies in California get extremely fast shipping - a perk of living near the warehouse! Each pair of shoes comes in a bright pink box - Shoedazzle's signature color. I love the packaging and have to admit, this is the first time that I've actually held on to my shoe boxes! Most pairs also include a pink dust bag to protect your heels. On your order reciept, Shoedazzle also prints little 'business cards' for you, with your link and name in case you want to hand them out to someone who's interested in signing up. I love attention to detail, and this is just too cute and fun.

One of the things I enjoy most about being a part of SD is their very active facebook page. Members often post pictures of their shoes when they get them - so you can see them on someone before you buy. Everyone is very helpful as well - you can post a question there, and if the Dazzlers aren't on, you bet one of the helpful women on the page will probably be able to answer for you. There's also fun contests on the facebook page to win
So far, I've purchased ten pairs of shoes and one of the Dazzle Deals - a large leopard luggage bag. I've been extremely pleased with all of my purchases. Most of my orders are heels (I'm a fiend for tall, sexy shoes) but I've also ordered two pairs of thigh-high boots (YES, for $39.99 compared to the outrageous prices I've seen in stores) and one pair of sneakers. So far they've all held up well, just as good as any other shoe I've purchased which really pleases me. The sneakers went running and on a trip to NYC in the same night and held up well in comfort and make.
So far, I've purchased ten pairs of shoes and one of the Dazzle Deals - a large leopard luggage bag. I've been extremely pleased with all of my purchases. Most of my orders are heels (I'm a fiend for tall, sexy shoes) but I've also ordered two pairs of thigh-high boots (YES, for $39.99 compared to the outrageous prices I've seen in stores) and one pair of sneakers. So far they've all held up well, just as good as any other shoe I've purchased which really pleases me. The sneakers went running and on a trip to NYC in the same night and held up well in comfort and make.
(the Worldly Weekender in Silver Leopard)
So, here's my customer service story. It involves that beauty that you see above. The package arrived at my door and after opening it once inside, I realized it was not what you see above and instead a (very nice, if I must say) studded red purse. I went on to the SD Facebook page and posted a picture of what I had received along with my customer ID. Within five minutes, literally, one of the dazzlers gave me a call to sort it out. She was super sweet and apologetic about the whole issue and explained how I would go about returning it. She ordered me another right then and there. I brought the wrong bag to FedEx, in the same box, and they taped it up and sent me on my way with a tracking number. A few days later, the right item was at my doorstep. I was so blown away with how easy they made it, how great they were (I've had companies act like it's my fault before) and how fast it was made right. It was one of those experiences that made me all bubbly for the rest of the day - I really love dealing with great people. It's nice to know that you're in good hands if something does go wrong. Let's face it, everyone makes mistakes, even huge companies, and it's settling to know it'll be fixed immediately instead of sitting on the phone for hours or being unable to return the item. Big shout-out to all of the Dazzle Crew (especially Jane) for doing such a great job! You guys seriously rock!
(This is Ezra. She makes me feel like such a bad ass with the spikes, and I'm loving the tan color.)
(This is Marryl. She might just be my favorite Shoedazzle shoe yet. You can't see it from the image, but her toes are pointed a bit - giving them the exact look of the nude Louboutins that all the celebs are rockin' right now.)
(This is Mel B - and if you're thinking that sounds familiar, it's because she was created by Scary Spice.. how freakin awesome is that? Also, 100% of all profits benefit Children's Hospital Los Angeles. Great shoes, great cause.)
(This is Vogue - Kim K wore her in her shoot for lucky magazine on KUWTK. I had to lighten the picture so it's hard to tell, but she's entirely done out in a reflective silver and has Shoedazzle's signature pink sole.)
If I could rate Shoedazzle out of five stars, I'd probably be upset that I couldn't give them six. That's how much I've grown to love this company. If you're thinking about signing up, go for it! There's nothing to lose, and many gorgeous pairs of shoes to gain. If you use my link (http://www.shoedazzle.com/invite/1f23ysql1t) you will get 20% off your first pair. What are you waiting for? Start Dazzling!
All images are either taken from the Shoedazzle website or taken myself. I was not compensated to write this review and all items were purchased by me. As always, this review is purely my own opinion.
(This is Marryl. She might just be my favorite Shoedazzle shoe yet. You can't see it from the image, but her toes are pointed a bit - giving them the exact look of the nude Louboutins that all the celebs are rockin' right now.)
(This is Mel B - and if you're thinking that sounds familiar, it's because she was created by Scary Spice.. how freakin awesome is that? Also, 100% of all profits benefit Children's Hospital Los Angeles. Great shoes, great cause.)
(This is Vogue - Kim K wore her in her shoot for lucky magazine on KUWTK. I had to lighten the picture so it's hard to tell, but she's entirely done out in a reflective silver and has Shoedazzle's signature pink sole.)
If I could rate Shoedazzle out of five stars, I'd probably be upset that I couldn't give them six. That's how much I've grown to love this company. If you're thinking about signing up, go for it! There's nothing to lose, and many gorgeous pairs of shoes to gain. If you use my link (http://www.shoedazzle.com/invite/1f23ysql1t) you will get 20% off your first pair. What are you waiting for? Start Dazzling!
All images are either taken from the Shoedazzle website or taken myself. I was not compensated to write this review and all items were purchased by me. As always, this review is purely my own opinion.


































